Who are we?
Triangle Water Services Culligan is a local franchisee of Culligan International. We are owned and operated locally and you are welcome to stop by any time 8:30AM-5:00PM M-F or call us at
(919) 590-0902.
We respect your privacy and are committed to protecting your personal information as much as you do and so work hard to protect all of your information and never provide it to third parties. We also try to respect your wishes on how and when to contact you.
Personal Information
Triangle Water Services Culligan collects personal information from you only on a voluntary basis when you fill out a contact form. This information may include your name, email address, phone number, and physical address, as well as payment information when you make a purchase or request a quote, and opt-in records and timestamps for all communication channels (SMS, email, etc.). We may also collect non-personal information such as domain names and other generic visitor information available in Google Analytics, IP address, browser type, device information, website usage patterns and analytics, and cookies and similar technologies. In addition, we may maintain records of customer communication, including inquiries and service requests, appointment details and preferences, and service history and feedback.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Triangle Water Services Culligan DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
How We Use Your Information
This information may be used by us to contact you for the purposes of providing you with product information or service, processing an order, appointment reminders, service confirmations, technician arrival updates, delivery notifications, billing alerts, follow-ups, and marketing communications (if you opt in).
When providing your email address we’ll either contact you personally or we may add you to our email marketing database. Any marketing email will give you the opportunity to unsubscribe or opt-out in the footer of the email and you will immediately be removed.
You may also request that this information be removed from our marketing database by emailing us at
or calling
(919) 590-0902.
We maintain records of your communication preferences and consent.
SMS Messaging & Compliance
If you provide your mobile phone number to Triangle Water Services Culligan, you consent to receive SMS messages related to customer care, account notification, delivery notifications, appointment reminders, service confirmations, technician arrival updates, billing alerts, follow-ups, and marketing communications (if you opt in).
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in.
- We maintain timestamped records of all opt-in actions.
- Consent to receive SMS messages is not a condition of purchase.
Message Frequency & Content:
- Message frequency may vary based on your interaction with us.
- Messages will be sent in English.
- Standard message and data rates may apply.
Opt-Out Instructions:
- You may reply STOP at any time to unsubscribe.
- You will receive a final confirmation message.
Help & Support:
- For assistance, text HELP to (919) 590-0902 or email .
- Customer support is available during regular business hours.
Carrier Information:
- Carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Additional Marketing
When you visit our website we may use cookies to track your visit and interaction with our website. That information helps us to show you additional ads using Google and other display networks related to our products and services as you browse the internet. We do our best to stop displaying those ads for you once you have contacted us, however you can always opt out of Google’s use of cookies by visiting the Ads Preferences Manager.
Consumer Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails
- Opt-out of SMS messages by replying STOP
- Withdraw consent at any time
To exercise these rights, contact us at
or call
(919) 590-0902.
Why do we need your zip code?
Triangle Water Services Culligan serves Raleigh & Triangle. In order to make sure you are in our contact area, we need you to provide your zip code. If you are out of our territory we’ll do our best to direct you to the local Culligan dealer who can help.
Updates to this Privacy Policy
Triangle Water Services Culligan reserves the right to modify and update these privacy terms at any time. The latest version will always be available on our website.
Our Terms and Conditions include detailed disclosures about the use of any of our services and applications. They can be found here:
/terms-and-conditions/
